1xbet is an platform that does an lot of promotion for its brand , and thus is a well known brand in the gambling space but most of the users that have used the service have expressed non satisfaction from the services , the most important and common complaint filed by the users advocate for the company being non effective is resolving customer complaints , they also called the employees not able to communicate fluently , some users pointed out absolute delays in payments processing and illegal requests of documents at any time even for small amounts , Most client said they would be willing to leave using the platform for a good service