As a casino site customer care do you solve complaint based on degree and urgency of it ?

Although I believe when it comes to solving the customers problem ,the site customer care service should actually focus on selecting the problem that are actually more important and pressing , before the others , because there are some problem that needs urgency and it's best the representative looks at that based on that heirracchy and nothing more

As a casino site customer care do you solve complaint based on degree and urgency of it ?

 

[Hannman]

Solution to casino problems or complains should not be based on any degree or urgency, it should be based on a first come first serve matter. Every customers have the same right and should be treated equally

 

[Hardexy1]

That's totally wrong, issues encountered by customer or gambler online shouldn't be attended to based on degree, any gambling platform with such customer care service is not a good platform beware of scammer

 

[Julio88]

There should be no discrimination or partiality towards the resolving of challenges experienced by customers. These issues should be ironed out by the staff on a first come, first served basis, no matter what. This will elevate the credibility of the casino among participants in addition, to be fair.

 

[Hasan77]

I'm not a casino website customer care representative and if I'm one i won't be answering users complain based on degrees, it's a bad idea, as for me i will attend to every customer equally without no partial at al

 

[tee_wy]

ustomer care departments follow a structured approach to handle complaints effectively. They may employ a ticketing system or similar mechanisms to organize and prioritize complaints. Here's a general outline of how complaints might be addressed:

1. Categorization: Complaints are categorized based on factors such as the nature of the issue, severity, and potential impact on the customer's experience.
2. Urgency Assessment: Each complaint is evaluated to determine its level of urgency. Urgent complaints that require immediate attention, such as account security concerns or major technical issues, are often prioritized.

 

[Moses]

No no, that's partial, it's not a good thing to provide solution to customers issue based on gender, it's very wrong, you must provide answer to customers accordingly as a good customer care agent, and that's when customer can be satisfied.

 

[saoussen5765]

Solution to casino problems or complains should not be based on any degree or urgency, it should be based on a first come first serve matter. Every customers have the same right and should be treated equally

It will differs from someone having deposited 500 dollars for playing then even last one it will be replied first one and for someone how just deposit 1 dollar for playing means it is not a big income for the casino site then it is last transaction site.