I think Impartiality, fairness, and transparency are essential features of any industry, including the gambling industry. In fact, impartiality is particularly important in the gambling industry, given the high stakes involved and the potential for disputes between players and operators.A fair and impartial approach to handling complaints and disputes can help build trust in the industry and promote a positive reputation among customers. It can also reduce the risk of legal action and regulatory sanctions, which can be costly and damaging for gambling operators.