Do you as a casino customer care service ask for users location ?

I feel that most times some casino customer care service usually ask for users location and others when answering them and this could be for some important reason to actually check if the user is actually chatting from a wrong location or is just trying to disturb the custom cafe service service


Do you as a casino customer care service ask for users location ? I would really love to hear your opinion on that as well

 

[Julio88]

It is a bit suspicious for a customer care personnel to ask the location of a member because they have all the logistical equipment to ascertain where the member is accessing the website from

 

[swift]

Yeah that's true tho ,but I think there are times the customer care service might just want to probably ask just to actually confirm the location ,there are some casino site or platform that do this a lot no doubt

 

[Julio88]

Yeah that's true tho ,but I think there are times the customer care service might just want to probably ask just to actually confirm the location ,there are some casino site or platform that do this a lot no doubt

Oh really, then I was not aware of this. Hopefully the reason you are elucidating is true and they are just asking for confirmation, because any other ulterior motives could also be prevalent, if I am being truthful

 

[Hardexy1]

I'm not a customer care representative to any betting platform and if i was, i will never ask for customers location, because it's not right to do so, when a customer care agent ask these kind of question from you please be very careful of what you say

 

[Hasan77]

It is somehow alarming for a customer care representative to be asking for your location, a good customer care agent should not ask that kind of question because they should already have the answers to it

 

[Crazy_winner]

It's crucial for a casino customer care agent to learn about the user's requirements and worries, as well as, if it's pertinent to the problem they're having, their location. It is advisable to explain to the user why you require their location as well as how it will be handled and safeguarded.

 

[tee_wy]

No, I don't have the capability to ask for or access user information, including location, as I don't have real-time interactions or access to personal data.

 

[AruneBend]

it's suspicious that they have information where the member is from but are not sure; maybe they need to confirm it it's quite alarming if the casino also asks for things like credit card information Please leave the site as soon as you can

 

[Moses]

Me as a ccasino customer care agent can never ask for user location, asking for users location is not proper at all and someone needs to be alert with this kind of casino website because it can be scam.

 

[Kingstone]

It's very wrong for a casino customer care agent to ask for your location, that's a suspicious question and you have to watch for those kinds of casino website, always make review before using any casino platform.

 

[Abigael]

I am not a casino customer care but I see how asking for the user's location is important. Maybe the issue they are facing in the casino is due to their geographical location. For instance maybe some of the services are not yet available in the user's country.

 

[emmanuel1]

Sometimes they might ask where you are to follow rules about gambling in your area. This helps them make sure you play safely and legally. Your privacy matters to them, so they keep your info safe and private always