Do you ignore negative messages as the customer care of a casino site ?

Do you actually ignore negative messages and others that are actually not good for the development and growth of your platform as the customer care representative ? , I would love to hear your opinion on that , because I know that obviously many don't ignore



Do you ignore negative messages as the customer care of a casino site ? I would really love to hear your opinion on that

 

[Julio88]

There are some negative comments that are downright rude and needless. It is best to ignore this for your own sanity, but the casino site should consider criticism that is constructive and uttered with the intention of improving the site

Do you actually ignore negative messages and others that are actually not good for the development and growth of your platform as the customer care representative ? , I would love to hear your opinion on that , because I know that obviously many don't ignore



Do you ignore negative messages as the customer care of a casino site ? I would really love to hear your opinion on that

 

[Hardexy1]

As a good customer care agent, at times it's good to avoid any negative reply from any user than to be exchanging unpleasant words with each other, it's always advisable to choose a good gambling platform

 

[Julio88]

It is best to shrug insulting messages off as a customer care agent because some of the participants may just be vilifying you out of pure frustration at losing a casino game or parlay, to be frank

 

[Hasan77]

As a customer care representative that dont want to tarnish the image of your platform no matter the reply you got back from customer you must not reply back in a baf way, you must be always calm and ready to help your customers

 

[Crazy_winner]

The customer's complaints must be acknowledged by the customer service person, who must then take the necessary action to resolve the situation. Ignoring complaints may increase a customer's frustration and unhappiness, and may potentially damage the casino site's reputation.

 

[GamblingBoy]

As a customer care representative, you are not in position to evaluate message as either positive or negative. You are employed to attend to all requests moderately. Ethics of customer care representatives do not allow ignoring any message considered as negative unless where the customer persistently asking the negative message in an unruly manner.

 

[Kingstone]

It's always good to ignore the negative message of users as a customer care agent, so it's always advisable to make review and always make sure that the casino website you're making use of is legit

 

[swift]

Most of the times ignoring the negative messages is actually an important consideration and factors , you should be focusing on the good messages such that it would build the confidence of creating a viable platform

 

[Abigael]

I am not a customer care agent but I know a thing or two about negative messages. One thing is that the could not be true. Some people just say negative things out of habit. Those are to be ignored if you want peace.

Then there are those negative reviews about genuine things that customers have seen. You need to take those into consideration and make the necessary changes.

 

[swift]

I think most of the time is actually good if you ignore the negative messages , because for you to focus more on the positive you have to ignore the negatives that is been said based on my own personal observation

 

[Danielson]

If I'm a customer care agent to any betting website I will always neglect any negative response but I will make sure that I serve my customers right and always do what they want at all time.

 

[swift]

If I'm a customer care agent to any betting website I will always neglect any negative response but I will make sure that I serve my customers right and always do what they want at all time.

Yeah that's a good thing serving the customer to the best extent is actually the aim of every casino platform , because obviously the customer hold a big share in the platform dealing and process , it's important to consider at all time

 

[Commycool]

Absolutely not! As the customer care of a casino site, it is my responsibility to address all customer concerns, both positive and negative. Ignoring negative messages would be both unprofessional and unethical. Even if a customer is upset or frustrated, I always try to respond in a courteous and helpful manner. I understand that customers may have had a negative experience with the casino, and it is my job to help them resolve the issue and make things right. I believe that every customer deserves to be treated with respect and that negative messages should never be ignored.