Most of the casinos and betting platforms are using the Ai technology to interact with their customers , that certainly saves the cost of hiring employees but Ai is always programmed and has limited options , it has pre set replies it is never comparable to real human support so the idea fails what do you have to say about this thing actually indeed in my opinion .
Do You Think Ai Is A better tool for support on casinos ?
- Thread starter Qwert135
- Start date
I understand your concerns about using AI as a tool for customer support in casinos. While AI technology has advanced significantly over the years, it is true that AI still has limitations compared to human support. AI is programmed with predefined responses and options, which can make interactions feel less personalized and less empathetic compared to a human-to-human interaction.
Human support can adapt to unique situations, understand complex emotions, and provide a level of understanding and empathy that AI may struggle to achieve. Furthermore, human support can also provide a personal touch that may be lacking in AI interactions.
However, it's worth noting that AI can still be a valuable tool for casinos in providing quick and efficient responses, handling basic inquiries, and even offering 24/7 support. AI can handle a large volume of customer queries simultaneously, which can help reduce wait times and improve overall customer experience.
Ultimately, a combination of AI and human support might be the best approach for casinos. AI can handle simple inquiries and routine tasks efficiently, while human support can step in for more complex issues and provide a personalized touch when needed. It's essential for casinos to strike a balance between AI and human support to provide the best overall customer experience.
Human support can adapt to unique situations, understand complex emotions, and provide a level of understanding and empathy that AI may struggle to achieve. Furthermore, human support can also provide a personal touch that may be lacking in AI interactions.
However, it's worth noting that AI can still be a valuable tool for casinos in providing quick and efficient responses, handling basic inquiries, and even offering 24/7 support. AI can handle a large volume of customer queries simultaneously, which can help reduce wait times and improve overall customer experience.
Ultimately, a combination of AI and human support might be the best approach for casinos. AI can handle simple inquiries and routine tasks efficiently, while human support can step in for more complex issues and provide a personalized touch when needed. It's essential for casinos to strike a balance between AI and human support to provide the best overall customer experience.
That is correct but as I have seen that when you ask for Ai to connect you to a real human , if that exact option is not enabled , it will not understand the English language so that is an draw back actually if you want the instant support but that is not avialable there for you actually indeed being honest .
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