I think the credibility of a casino platform is crucial in complaint affairs. If the casino platform has a history of being trustworthy, transparent, and responsive to customer complaints, it will have a better reputation and customers will be more likely to trust it. Conversely, if the casino platform has a reputation for being untrustworthy or ignoring customer complaints, it will be more difficult to address complaints and resolve issues, which can lead to a loss of customers and a damaged reputation.