Following an investigation that found TonyBet was not providing a round-the-clock Dutch-speaking customer service helpline, Holland's gambling regulator has given the operator an official address.
According to Dutch gambling law, all businesses that hold a license from the Dutch gambling authority must make sure that their customer service is always available to players in Dutch.
A player informed the regulator that it could only communicate with TonyBet's customer service in English following the company's late 2024 website launch in the Dutch market.
According to Dutch gambling law, all businesses that hold a license from the Dutch gambling authority must make sure that their customer service is always available to players in Dutch.
A player informed the regulator that it could only communicate with TonyBet's customer service in English following the company's late 2024 website launch in the Dutch market.
