Casino hosts and VIP programs are designed to attract and retain high-value players by providing them with various perks, comps, and personalized service. Here's a general overview of how they work:
Casino Hosts:
- Casinos employ hosts (or VIP representatives) specifically to cater to their biggest spenders and gamblers.
- Hosts build relationships with these players, tracking their gaming activity and overall worth to the casino.
- They act as personal concierges, arranging comped rooms, show tickets, meals, transportation, and more based on the player's level of play.
- Hosts also resolve issues and ensure VIPs have an exceptional experience to encourage repeat visits.
Casino VIP Programs:
- Casinos have multi-tier player's clubs or VIP programs with increasing benefits.
- Benefits start with basic comps like free plays or meals for casual players.
- As play volume increases across casino games (rated by use of player tracking cards), players move up tier levels.
- Higher tiers provide luxuries like complimentary suites, airfare reimbursement, VIP lounge access, exclusive events and more.
- The most lucrative players can negotiate additional perks and amenities directly with casino hosts.
The more a player gambles, the more valuable they are considered by the casino's metrics. Casinos lavish VIP treatment to incentivize these profitable customers to continue gaming at their property over competitors. It's an investment in retaining their biggest revenue sources.
Casino Hosts:
- Casinos employ hosts (or VIP representatives) specifically to cater to their biggest spenders and gamblers.
- Hosts build relationships with these players, tracking their gaming activity and overall worth to the casino.
- They act as personal concierges, arranging comped rooms, show tickets, meals, transportation, and more based on the player's level of play.
- Hosts also resolve issues and ensure VIPs have an exceptional experience to encourage repeat visits.
Casino VIP Programs:
- Casinos have multi-tier player's clubs or VIP programs with increasing benefits.
- Benefits start with basic comps like free plays or meals for casual players.
- As play volume increases across casino games (rated by use of player tracking cards), players move up tier levels.
- Higher tiers provide luxuries like complimentary suites, airfare reimbursement, VIP lounge access, exclusive events and more.
- The most lucrative players can negotiate additional perks and amenities directly with casino hosts.
The more a player gambles, the more valuable they are considered by the casino's metrics. Casinos lavish VIP treatment to incentivize these profitable customers to continue gaming at their property over competitors. It's an investment in retaining their biggest revenue sources.
