In New South Wales, GambleAware has launched a new peer assistance tool.

The support service offered by GambleAware in New South Wales, Australia, will undergo expansion starting in January. This expansion will introduce peer support as a new feature. Individuals seeking assistance with problem gambling will now have the opportunity to engage in conversations with individuals who have personal experience in this field.

The task of developing and enhancing the peer support service has been assigned to the Australian Centre for Social Innovation, which has been appointed by The Office of Responsible Gambling.

The service will collaborate with GambleAware providers in order to facilitate the integration of peer support, which will be available for individuals starting from early 2024. This collaborative effort will involve assisting providers in the recruitment and training of peer support workers.

 

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The introduction of peer support as part of the support service offered by GambleAware in New South Wales is a significant step forward in addressing problem gambling. Peer support provides individuals with the opportunity to engage in conversations with others who have personal experience and understanding of the challenges associated with problem gambling. This kind of support can be invaluable, as it allows individuals to connect with others who have been through similar experiences and can offer empathy, advice, and encouragement.

The development and enhancement of the peer support service by the Australian Centre for Social Innovation is commendable. Their expertise in the field of social innovation will undoubtedly contribute to the effectiveness and impact of the peer support program. By working closely with GambleAware providers, they will ensure that the integration of peer support is seamless and tailored to the needs of individuals seeking assistance.

The collaborative effort between the service and GambleAware providers is vital in successfully implementing the peer support initiative. Assisting providers in the recruitment and training of peer support workers ensures that the individuals delivering this support are well-prepared and equipped to provide the best possible assistance. Recruitment and training processes should focus on finding individuals who not only have personal experience with problem gambling but also possess the necessary skills to provide effective support, such as active listening, empathy, and non-judgmental attitudes.

Overall, the expansion of the GambleAware support service to include peer support is a positive development. It acknowledges the importance of lived experience in supporting individuals with problem gambling and provides a valuable additional resource for those seeking help. The collaboration between the Australian Centre for Social Innovation and GambleAware providers will be crucial in ensuring the success and impact of the peer support service in addressing problem gambling in New South Wales.