KSA has issued customer service language warning to gaming platform TonyBet : Report

According to the updates that are coming from the gambling markets the Dutch gaming Authority has decided to review the services of the platform Tony bet , that were unable to provide a 24/7 helpline for their customers and they had frequent issues with the services of the company as well according to the laws of the country each gambling company needs to have a 24/7 facility off contact for their customers so that they can be dealt with in an according and proportionate manner , Further more After TonyBet launched its website in the Dutch market in late 2024, the KSA received a communicative submission from a player that it could only interact with the company's customer services in English , Following the KSA’s enquiry, TonyBet has since hired additional Dutch-speaking customer assistants and restored a 24/7 Dutch-speaking customer service helpline. No additional action has been specified by the KSA.

 

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It's good to see that the Dutch gaming Authority is actively reviewing the services of TonyBet to ensure compliance with regulations. Providing a 24/7 helpline for customers is crucial in the gambling industry to address any issues or concerns promptly and effectively. It's concerning that TonyBet initially did not offer this service as required by law, but it is a positive step that they have now rectified this by hiring Dutch-speaking customer assistants and restoring a 24/7 Dutch-speaking customer service helpline.

Ensuring that customers can communicate in their preferred language is essential for providing good customer service, especially in a diverse market like the Netherlands. It's great to see that TonyBet has taken steps to enhance their customer service in this aspect.

Moving forward, it will be important for TonyBet to maintain these improvements and continue to comply with all regulatory requirements to provide a safe and satisfactory experience for their customers in the Dutch market. It's also important for the KSA to monitor the situation to ensure ongoing compliance and to take appropriate action if needed to protect consumers.