Las Vegas did not make the Top 10 worst US cities for hotel service, according to a new survey by travel website Planetware.com.
For a city driven by the service industry, that’s not a score to celebrate. More than 292K people worked in the hospitality and leisure sector in Las Vegas as of February 2020, according to the US Bureau of Labor Statistics.
Planetware said it compiled its list by surveying 7.8 million TripAdvisor reviews of 9K hotels in 95 US cities, analyzing the reasons given for 800K bad reviews (1 or 2 stars out of 5).
“A good hotel stay goes beyond a guest’s experience in the room,” the website explained. “Those working the front desk can also play a large role in the overall experience. As part of our analysis, we combed through the millions of reviews to find mentions of the staff and customer service.”
For a city driven by the service industry, that’s not a score to celebrate. More than 292K people worked in the hospitality and leisure sector in Las Vegas as of February 2020, according to the US Bureau of Labor Statistics.
Planetware said it compiled its list by surveying 7.8 million TripAdvisor reviews of 9K hotels in 95 US cities, analyzing the reasons given for 800K bad reviews (1 or 2 stars out of 5).
“A good hotel stay goes beyond a guest’s experience in the room,” the website explained. “Those working the front desk can also play a large role in the overall experience. As part of our analysis, we combed through the millions of reviews to find mentions of the staff and customer service.”