Marina Bay Sands (MBS) casino resort in Singapore is, in its estimation, getting smart. The Las Vegas Sands (LVS) property has introduced a “Smart Hotel” app that allows guests to never have to deal with a live person, except maybe when visiting a casino floor.
The Las Vegas Sands resort is adding new tech that allows guests to bypass human interaction.
Those who are looking for a getaway to MBS can now register, fulfill check-in requirements, and check in conveniently using their mobile phones. With this new measure in place, guests will even be able to use their phones as digital keycards for unlocking rooms and accessing the hotel elevators, and as a means of ordering in-room dining services.
It’s all part of what MBS and LVS describe as part of the property’s enhanced “customer service roadmap.” The goal is to enhance customers’ digital experience at every stage of their journey, from making reservations to checking out.
The Las Vegas Sands resort is adding new tech that allows guests to bypass human interaction.
Those who are looking for a getaway to MBS can now register, fulfill check-in requirements, and check in conveniently using their mobile phones. With this new measure in place, guests will even be able to use their phones as digital keycards for unlocking rooms and accessing the hotel elevators, and as a means of ordering in-room dining services.
It’s all part of what MBS and LVS describe as part of the property’s enhanced “customer service roadmap.” The goal is to enhance customers’ digital experience at every stage of their journey, from making reservations to checking out.