A National lottery player alleges that she has been left “out of pocket” after her winnings failed to materialise.
October after three of her numbers were chosen.
But Ms Murray, from Kirkby, claims that she still has not received the money despite being told she would receive it by early November after withdrawing her winnings from her account on the lottery app.
“Every month when we get paid, me and my mum put the lottery on for the month,” the mother-of-one told the Liverpool Echo. “She won three numbers – £30 – so I withdrew it from the account and we were told we’d get it by 2 November, but we still haven’t had it.
“I’ve spoken to the lottery and they said the bank could trace it, but the bank can’t find any trace through any of my statements and National Lottery keep fobbing me off. They told me last Friday it must be there but the bank has no evidence of it.”
However, the National Lottery says the money has been successfully returned to her account, and that WorldPay, the company which handles its debit card transactions has confirmed this.
October after three of her numbers were chosen.
But Ms Murray, from Kirkby, claims that she still has not received the money despite being told she would receive it by early November after withdrawing her winnings from her account on the lottery app.
“Every month when we get paid, me and my mum put the lottery on for the month,” the mother-of-one told the Liverpool Echo. “She won three numbers – £30 – so I withdrew it from the account and we were told we’d get it by 2 November, but we still haven’t had it.
“I’ve spoken to the lottery and they said the bank could trace it, but the bank can’t find any trace through any of my statements and National Lottery keep fobbing me off. They told me last Friday it must be there but the bank has no evidence of it.”
However, the National Lottery says the money has been successfully returned to her account, and that WorldPay, the company which handles its debit card transactions has confirmed this.
