Unfair treatment of high-rollers can be a valid complaint among casino gamblers who expect a certain level of service and privileges due to their significant level of play. Here are some specific concerns related to this issue: Inconsistent or discriminatory application of benefits and rewards for high-rollers. Limited access to exclusive VIP areas or amenities, despite meeting the requirements. Failure to provide personalized and tailored services to high-rollers. Unfair or unfavorable terms and conditions for high-roller promotions or offers. Lack of transparency in how high-roller rewards and benefits are determined. Insufficient or delayed assistance from staff dedicated to high-roller guests.