Videoslots Limited will pay £2 million after social responsibility and anti-money laundering failures were uncovered during a Commission investigation.
The operator – which runs videoslots.com, videoslots.co.uk and mrvegas.com – will pay the money as part of a settlement with the Commission.
Social responsibility failures included:
Anti-Money Laundering (AML) failures included:
The operator – which runs videoslots.com, videoslots.co.uk and mrvegas.com – will pay the money as part of a settlement with the Commission.
Social responsibility failures included:
- not ensuring that customers displaying risk behaviours were identified as potentially experiencing harm because responsible gambling reviews were not undertaken as early, or as well, as they should have been.
- failing to identify whether a customer was at risk of experiencing harm by not considering whether the amount being deposited or lost was appropriate.
- allowing customers showing indicators of harm to continue to gamble significant amounts after interactions despite their behaviour continuing.
Anti-Money Laundering (AML) failures included:
- not implementing its own risk-based processes appropriately due to significant delays in conducting the required action, such as an AML review or request for source of funds following a trigger in its processes.
- not fulfilling elements of customer due diligence as early as intended in accordance with its own risk-based approach.
- not having sufficient AML analysts to process the volumes of data or undertake the AML account reviews in accordance with its procedures.