M
Mike_25
Guest
While technology can definitely help improve things, too much of a good thing could end up biting them in the rear!
• Job losses and unrest. When you automate roles and processes, the obvious first step is cutting staff. And when people lose their jobs or careers on the line, they tend to get pretty unhappy. You could wind up with protests, strikes, calls for bans on automation or even violence threatening business as usual. And unions would surely lobby for regulations making changes harder.
• Pissed off customers. For all the hype around automated everything, most gamblers still come to casinos for an experience only humans can provide. We're talking friendly dealers, attentive service, emotive experiences - the personal touch only real people possess. Swap them all out for robots and those customers will disappear faster than you can say "mechanical malfunction!" Loyalty and reputation would suffer too.
• Rough transitions. Overhauling operations at the scale of most large casino companies is never simple or seamless. But hastily replacing jobs and processes with technology could cause total chaos. Bugs, glitches, disruption of critical functions and general mayhem ensuring before things start to improve. And if the revamped model ends up not resonating, the damage will be impossible to undo completely.
• Tech troubles. Reliance on automated systems, AI, robotics and more introduces new risks like hacking, malware, software failure and single points of failure that grind the whole place to a halt. If the technology powering your casino breaks down, you're out of business until fixed. And the more you depend on tech, the more vulnerable you become. Redundancy and safety nets need to match adoption.
• Lack of nuance. No matter how capable AI and bots get at routine tasks, real people will always surpass them at nuance, empathy, judgment and sensitive work requiring adaptive, intuitive "soft skills." Many service roles in casinos fall into this category, from management to concierges to therapists. Automation alone will never replicate human qualities enabling these kinds of personalized, situational services so crucial for well-being, wellness, and whip-smart operational decision making.
• Ethics issues. How data is collected, algorithms are designed, AI/automation is deployed and more pose real questions around ethics, privacy, manipulation, bias, and responsibility that demand leadership and policies for guideposts. Laws may emerge as tech gains influence, but on the ground people must ensure it enhances lives rather than exploits them. And regulations can't come at the cost of innovation if implemented inflexibly.
In the end, limited, strategic automation makes complete sense for casinos - but the bigger the relies on it gets, the bigger the risks become too. Maintaining human judgment, oversight, and a human touch amidst advancing technology is the path to progress without peril. What do you think about this topic? I'm curious to discuss perspectives on responsible innovation vs. reckless over-automation in an industry known for embracing new tech.
• Job losses and unrest. When you automate roles and processes, the obvious first step is cutting staff. And when people lose their jobs or careers on the line, they tend to get pretty unhappy. You could wind up with protests, strikes, calls for bans on automation or even violence threatening business as usual. And unions would surely lobby for regulations making changes harder.
• Pissed off customers. For all the hype around automated everything, most gamblers still come to casinos for an experience only humans can provide. We're talking friendly dealers, attentive service, emotive experiences - the personal touch only real people possess. Swap them all out for robots and those customers will disappear faster than you can say "mechanical malfunction!" Loyalty and reputation would suffer too.
• Rough transitions. Overhauling operations at the scale of most large casino companies is never simple or seamless. But hastily replacing jobs and processes with technology could cause total chaos. Bugs, glitches, disruption of critical functions and general mayhem ensuring before things start to improve. And if the revamped model ends up not resonating, the damage will be impossible to undo completely.
• Tech troubles. Reliance on automated systems, AI, robotics and more introduces new risks like hacking, malware, software failure and single points of failure that grind the whole place to a halt. If the technology powering your casino breaks down, you're out of business until fixed. And the more you depend on tech, the more vulnerable you become. Redundancy and safety nets need to match adoption.
• Lack of nuance. No matter how capable AI and bots get at routine tasks, real people will always surpass them at nuance, empathy, judgment and sensitive work requiring adaptive, intuitive "soft skills." Many service roles in casinos fall into this category, from management to concierges to therapists. Automation alone will never replicate human qualities enabling these kinds of personalized, situational services so crucial for well-being, wellness, and whip-smart operational decision making.
• Ethics issues. How data is collected, algorithms are designed, AI/automation is deployed and more pose real questions around ethics, privacy, manipulation, bias, and responsibility that demand leadership and policies for guideposts. Laws may emerge as tech gains influence, but on the ground people must ensure it enhances lives rather than exploits them. And regulations can't come at the cost of innovation if implemented inflexibly.
In the end, limited, strategic automation makes complete sense for casinos - but the bigger the relies on it gets, the bigger the risks become too. Maintaining human judgment, oversight, and a human touch amidst advancing technology is the path to progress without peril. What do you think about this topic? I'm curious to discuss perspectives on responsible innovation vs. reckless over-automation in an industry known for embracing new tech.
