What are those minor things that gambling platform ignore and users don't ignore?

I think there are some minor things that obviously many users usually ignore and gambling platform actually don't ignore ,like they actually do the thing without thinking the users would probably not take note of , I think one of them is increasing transaction charges a little ,some users would actually take this important

What are those minor things that gambling platform ignore and users don't ignore?

 

[Hasan77]

Some gambling platform don't care whether their platform have a good customer service systems or not, their own is just to be running their day to day activities which is affecting the customers.

 

[tee_wy]

While the specific minor things that gambling platforms may sometimes overlook can vary, here are some examples of factors that users may pay close attention to, even if they are considered minor by the platform:

1. User interface and experience: Users value a smooth and intuitive interface that is easy to navigate. Minor issues like slow page loading times, broken links, or confusing menu structures can negatively impact the user experience and deter users from engaging with the platform.
2. Responsiveness of customer support: Users expect timely and helpful responses from customer support when they have inquiries or encounter issues. Slow response times, generic or unhelpful replies, or unavailability of support during critical times can frustrate users and lead to negative experiences.