In blackjack, the distinction between "hard totals" and "soft totals" pertains to the way the hand is evaluated based on the presence of an Ace. A hard total refers to a hand that does not contain an Ace, or where the Ace is counted as 1, making it a fixed value. This means players must reach 21 or get as close as possible without exceeding it, relying on the strict total of their cards. In contrast, a soft total includes an Ace counted as 11, allowing for greater flexibility. This means if a player has a soft total, they can adjust the value of the Ace to avoid going bust, making it easier to navigate certain situations.