I think If you take your complaint to social media or online forums without following the proper complaint process, you may damage the casino's reputation. This can have a negative impact on the casino and may even lead to a loss of business. Also If you don't follow the right complaint process, your issue may not get resolved. You may end up feeling frustrated and unheard, which can lead to a negative experience at the casino.
What's the negative consequences of not following the right complaint process in casino?
What's the negative consequences of not following the right complaint process in casino?