Where do you prefer users to lodge complaint on is it on your social handle or on your casino site ?

I think there are some casino platform that actually replies faster with the social media than when the users actually complain on the site ,many of the casino platform have been taking this option of social media many times as they sees it as one medium they could really learn to make use of to reply faster too

Where do you prefer users to lodge complaint on is it on your social handle or on your casino site ?

 

[Hannman]

I don't really have a casino websites of my own but since i prefer having the social media of any casino sites to lodge any complain, then i would have also prefer people using my social media page if I'm a casino owner

 

[Julio88]

Social media would be best to be fair, because the customer care exhibited in response to the query could even attract someone else to have the desire to join and participate in the platform, and this would be nonexistent when queried on the website itself

I don't really have a casino websites of my own but since i prefer having the social media of any casino sites to lodge any complain, then i would have also prefer people using my social media page if I'm a casino owner

 

[Hardexy1]

I don't have any casino website but if i have one i will prefer people should lodge their complain on the gambling platform than posting it on social media platforms because this can affect the gambling platform

 

[swift]

You can actually lodge complaint on your casino sites and others then you would actually get feedbacks and others , that's the thing that should be considered and placed in consideration first b

 

[Julio88]

I don't have any casino website but if i have one i will prefer people should lodge their complain on the gambling platform than posting it on social media platforms because this can affect the gambling platform

I am a little bemused at your assertion, let me not lie. How can the adoption of social media as a customer care option be detrimental to the platform, if I may ask? Your answer would be greatly appreciated, to be fair

 

[swift]

I think majority lodge complaint and others on the gambing platform socials , I think all of these are the intiated option coming from the gambling platform , it was placed into consideration for different valid reason

 

[Julio88]

I think majority lodge complaint and others on the gambing platform socials , I think all of these are the intiated option coming from the gambling platform , it was i into consideration for different valid reason

Obviously the customer care section was where the online casino would have liked gamblers to report their challenges, but on social media, they have to preserve their reputation by answering

 

[Ajebo25]

Since the matter may be very personal, it will be preferable if the matter is solved on the platform rather than solving it on the social media where everybody may have access to the case that happened.

 

[Hasan77]

I didn't own a casino website and if i own one i will prefer to make use of my casino website for users to lodge their complain than using social media platforms like Facebook Twitter and others, as for me that's the decision i will take

 

[tee_wy]

When it comes to lodging a complaint, it would be best to follow the established channels provided by the casino site itself. Most casino sites have dedicated customer support channels, such as email, live chat, or a support ticket system, where users can submit their complaints and receive assistance.

However, if the casino site has an official presence on social media platforms and actively monitors and responds to user inquiries and complaints there, then social media can be a viable channel to reach out as well.

It's important to check the casino site's official channels, such as their website or customer support page, for the preferred methods of lodging a complaint. Following their specified channels ensures that your complaint reaches the appropriate department and increases the likelihood of a timely response.

 

[Moses]

As for me I will prefer my user to Lodge complain on my social media handle because that's when I can be updated about every complain and I will be ready to answer everyone accordingly, it can be Facebook, Twitter and so on.