Do you actually message the casino site on their different socials in case of emergency ?

I believe that at times there could be something that could be bothering you about the casino site , it could actually be the deposit or withdrawal issues and process , then the person gambling would have no other choice than to just message the casino platform admin on the different social account , this is a way of contacting them

Do you actually message the casino site on their different socials in case of emergency ?

 

[Julio88]

I tend to do this, because sometimes they may not respond on the customer support section intentionally, but on social media, the customer care team of the gambling site in question are exposed to a wider audience which basically assures their response

 

[swift]

most times its really good to take the option of messaging the casino platform Incase of any problem , they would likely respond and give you feedvack quick and that's actually considerable

 

[Julio88]

most times its really good to take the option of messaging the casino platform Incase of any problem , they would likely respond and give you feedvack quick and that's actually considerable

This should be the approach taken when one faces a challenge on the gambling platform. Social media puts them in a position where it is imperative to respond with the aim of preserving their image

 

[swift]

This should be the approach taken when one faces a challenge on the gambling platform. Social media puts them in a position where it is imperative to respond with the aim of preserving their image

Most times casino site actually faces difficulty and others , I think the best way is to actually alert and caution their users on the issues and others , because that is the only way to keep everyone in tabs and others

 

[riberet19]

no, directly on social networks no, when I had a problem I have contacted customer service directly by phone call or via email usually, but if I needed it as a last option I think I would do it

 

[swift]

no, directly on social networks no, when I had a problem I have contacted customer service directly by phone call or via email usually, but if I needed it as a last option I think I would do it

hmm I think most people sees contacting the social media platform of the customer service as a very good thing , like Incase there is any problem , they would place all relevant interest in doing this

 

[riberet19]

hmm I think most people sees contacting the social media platform of the customer service as a very good thing , like Incase there is any problem , they would place all relevant interest in doing this

Yes, as some members say could be a good contact site to press them to answer quickly to your problems because there your image as bookmaker/casino can be damaged otherwise.

 

[monster_masterpiece]

You cannot provide sensitive data on the social media because they could request some documents or could request some personal data and fact of social media being compromised is very high so it is not a recommanded way. Better live chat is for that purpose to secure informations provided rather than facebook message to the page.

 

[Julio88]

Most times casino site actually faces difficulty and others , I think the best way is to actually alert and caution their users on the issues and others , because that is the only way to keep everyone in tabs and others

I understand what you are implying here. The customer service teams should be active and responsive while on the website so that everyone who is a customer can be satisfied and have no lingering problems, to be fair.

 

[Julio88]

no, directly on social networks no, when I had a problem I have contacted customer service directly by phone call or via email usually, but if I needed it as a last option I think I would do it

Most people address these gambling companies on social media because they are quite aware that a non-responsive online casino would have their reputation dented by refusing to acknowledge a customer's problems.

 

[Julio88]

hmm I think most people sees contacting the social media platform of the customer service as a very good thing , like Incase there is any problem , they would place all relevant interest in doing this

Customers do see this as a way to grab the attention of the gambling site on social media rather than the customer care section on the website, which could be left unattended to, if I am being honest with you.

 

[Julio88]

Yes, as some members say could be a good contact site to press them to answer quickly to your problems because there your image as bookmaker/casino can be damaged otherwise.

This is also an observation I have had. A lot of issues spread like wildfire on social media, and perceptions are formed extremely quickly which can cause an online casino to lose prospective customers, to be honest.

 

[Julio88]

You cannot provide sensitive data on the social media because they could request some documents or could request some personal data and fact of social media being compromised is very high so it is not a recommanded way. Better live chat is for that purpose to secure informations provided rather than facebook message to the page.

This is also true but when customers get desperate, they can use social media as an avenue to get their message across to the gambling webpage. Their inability to release personal documents is part of a risk they take, to be fair.

 

[riberet19]

This is also an observation I have had. A lot of issues spread like wildfire on social media, and perceptions are formed extremely quickly which can cause an online casino to lose prospective customers, to be honest.

Exactly that is just what I mean although I have never contacted there to tell the truth, as you say it can be a good way to pressure them to act fast and not make other users think badly about them.