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I believe that most times its really good to make analysis , atleast you would be able to select the fake and real complaint from each other , there are some users that might be coming up with a fake complaint , but I believe that you would be able to detect and spot that as well so you know the steps to take
Exactly I think if they actually give the customer follow up and others that they are actually going to be solving the problem soon , the customers would actually not have too much worries and othersSome customer care representatives display the attitude where they fail to reply immediately to the member who has a query in the name of being busy actively solving the problem. I would be a little more gratified if they could notify me of this though
This helps quite a lot, I will not lie. It puts the mind of the customer at ease and reassures them that the problem will probably fixed by the company as soon as possible. It enables the customers to also feel valuedExactly I think if they actually give the customer follow up and others that they are actually going to be solving the problem soon , the customers would actually not have too much worries and others