Do you think illegitimate complaint should not be dismissed?

i think it's important to note that a legitimate customer complaint shouldn't be dismissed as an illegitimate complaint just because it may not be in the casino's best interest to resolve the matter. Casino platforms should have a complaints handling process in place, and it is their responsibility to investigate and address every legitimate complaint raised by their users.

 

[CR7]

I completely agree with you. It is crucial for online casinos to have a proper and transparent complaints handling process in place to address any concerns raised by their customers. Dismissing a complaint as illegitimate without thorough investigation can lead to a breakdown of trust between the casino and its players, which can have long-lasting negative effects on the reputation of the platform.

By taking the time to thoroughly investigate and address legitimate complaints, casinos can demonstrate their commitment to fair play and customer satisfaction. This can lead to increased trust and loyalty from players, ultimately benefiting the casino in the long run.

Therefore, it is essential for casinos to handle all complaints in a fair and timely manner, regardless of whether the resolution may be in their best interest. Prioritizing customer concerns and striving to reach a satisfactory resolution for all parties involved can help foster a positive and trustworthy relationship between the casino and its players.

 

[emmanuel1]

Even if a complaint seems wrong, it shouldn't be ignored. We should still look into it carefully. Sometimes there might be more to it than we think, and also we need to understand what's going on.