Since March 2nd, 2022, nearly a year ago, I opened my account on Betcoin.ag with an initial deposit of $1000. Over the subsequent year, I engaged intermittently in sports betting, focusing primarily on football and basketball leagues. Dissatisfied with Betcoin.ag's lower limits, I registered with their sister site, Playbetr.com, on December 31st, 2022, initially depositing $4000. Additional deposits totaling approximately $1000-$2000 were made on both platforms, amounting to around $7000-$8000 in total, all in BTC. Throughout my betting activities, I concentrated solely on NBA games at Playbetr.com, experiencing both losses and occasional wins, without overlapping bets between the two platforms.
Troubles arose when I attempted to withdraw funds after a successful betting streak in early January 2023, only to discover that my withdrawal limits had inexplicably plummeted to less than $10 for NBA bets. I promptly received emails from Betcoin.ag and Playbetr.com requesting Know Your Customer (KYC) documentation, which I promptly provided, including my driver's license, selfies, and proof of address. With my accounts fully verified, I anticipated the processing of my withdrawals.
However, the following day, I encountered login issues on both platforms, and when access was possible, critical account features were inaccessible. Both sites notified me via email (gyazo.com/2cce2f6e291bab297c8dbf9e2940b321) that my accounts had been terminated due to alleged fraudulent activities, justifying the suspension of payouts and offering the return of my initial deposits—a proposition that held little appeal given the circumstances.
Unsatisfied with their baseless accusations and lack of evidence, I initiated email correspondence on January 3rd, 2023, which went unanswered for over a month. Attempts to seek clarity via live chat yielded repetitive responses directing me to email for further information.
Observing Playbetr.com's active engagement in online forums, often highlighting their transparency and fairness, added insult to injury. My disbelief grew as I contemplated their claim of fraud involving 0.85 BTC, equivalent to nearly $20,000, without any substantiation or explanation of my alleged infractions. Their listed fraudulent actions (gyazo.com/f533fc1c7d0aeba74d3d3712af182607, gyazo.com/926be95773b34264446e8b34c3e5fec1) ranged broadly, including syndicate play, match fixing, and more, none of which were applicable to my NBA betting activities—a market renowned for its strict oversight and substantial limits.
Frustrated by their dismissive stance, I refused to let the matter rest, witnessing similar grievances from other users and their attempts to seek recourse through legal channels in Curacao. Determined to pursue justice, I sought to escalate the issue to ensure fair treatment and the retrieval of my rightfully earned funds.
For further substantiation:
Troubles arose when I attempted to withdraw funds after a successful betting streak in early January 2023, only to discover that my withdrawal limits had inexplicably plummeted to less than $10 for NBA bets. I promptly received emails from Betcoin.ag and Playbetr.com requesting Know Your Customer (KYC) documentation, which I promptly provided, including my driver's license, selfies, and proof of address. With my accounts fully verified, I anticipated the processing of my withdrawals.
However, the following day, I encountered login issues on both platforms, and when access was possible, critical account features were inaccessible. Both sites notified me via email (gyazo.com/2cce2f6e291bab297c8dbf9e2940b321) that my accounts had been terminated due to alleged fraudulent activities, justifying the suspension of payouts and offering the return of my initial deposits—a proposition that held little appeal given the circumstances.
Unsatisfied with their baseless accusations and lack of evidence, I initiated email correspondence on January 3rd, 2023, which went unanswered for over a month. Attempts to seek clarity via live chat yielded repetitive responses directing me to email for further information.
Observing Playbetr.com's active engagement in online forums, often highlighting their transparency and fairness, added insult to injury. My disbelief grew as I contemplated their claim of fraud involving 0.85 BTC, equivalent to nearly $20,000, without any substantiation or explanation of my alleged infractions. Their listed fraudulent actions (gyazo.com/f533fc1c7d0aeba74d3d3712af182607, gyazo.com/926be95773b34264446e8b34c3e5fec1) ranged broadly, including syndicate play, match fixing, and more, none of which were applicable to my NBA betting activities—a market renowned for its strict oversight and substantial limits.
Frustrated by their dismissive stance, I refused to let the matter rest, witnessing similar grievances from other users and their attempts to seek recourse through legal channels in Curacao. Determined to pursue justice, I sought to escalate the issue to ensure fair treatment and the retrieval of my rightfully earned funds.
For further substantiation:
- Proof of withdrawal requests: gyazo.com/f533fc1c7d0aeba74d3d3712af182607, gyazo.com/926be95773b34264446e8b34c3e5fec1
- Screenshots of legitimate NBA bets: gyazo.com/4b63d3944ac2d84db543a2525d4d0b0c, gyazo.com/67e5543813e5880dfb159204511e06dc
- Video evidence of account access issues:
- Video proof of pre-December 30th, 2022, betting activity:
- Total affected amount: 0.85 BTC (deposits + profits)
- Accounts blocked: January 3rd, 2023, following withdrawal requests
- No rule violations committed
- Lack of communication via live chat or email
- Absence of supporting evidence or explanations
