Scatters casino don’t answer claim euro 59.600

I have now during 6 month got the answer from Scatters support over again, that my claimen euro 59.600 is pending and answer will come from legal department, but zero mail from them during an half year now.
Chat claim they have but they haven’t.
I therefore reported it to KGC a while ago and KGC answered that Starscream Ltd closed my case, while theirs chat still say it’s pending. So how is it and whom is lying?
Did Gammix Ltd maybe informed chat to just just so, to postpone it all until they changed license in end July?

—————————————————————Claim: Scatters casino have breach the Cross boarder gaming rules in a major way.

1: CJEU has have repeatedly recognised EU countries’ rights to restrict the cross-border supply of certain gambling services where necessary to protect public interest objectives such as the protection of minors, the fight against gambling addiction, and the prevention of crime and fraud.

2: According to the Swedish law from January 2019, only companies whom have license in Sweden have legal right to act here and to approach Swedish players. It is stated clearly that a casino without Swedish license are breaking the law if they in any way marketing or approach players in Sweden.
To offer bonuses or campaigns (except the first welcome- bonus) is also strictly forbidden in Sweden, even for a Swedish licensed casino.
There is a system in Sweden whom locking players here like myself whom having playing addiction but it´s of course only valid for casinos whom have license and thereby legal right to act here.

3: Scatters VIP staff have despite this and without this license instead taken advantage of it during years and on a daily basis from theirs VIP managers active deliberately processed me heavily with running campaigns, extreme bonuses and cashbacks. I have whole binder of material as proofs this of course.
Some few examples attached like the bonus they gave on euro 6.500, after they hold my pending withdrawal during weeks until I played it all of course.

4: They can’t refer to T&C, because they are unfair according to EU Directive 93/13 of 5 April 19, and also a casino T&C doesn’t go over CJEU, EU directives and by that Maltas law.

5: It´s also according to Chapter 19, second paragraph of the Swedish Gaming Act illegal to provide Payment Solutions to players who lack a Swedish license.
I have thereby asked Scatters many time to get an summary of my made transactions, but they refuse to give me that as well.

6: Two other MGA licensed casinos have been claimed for same breach and both have made settlement.

 

[CR7]

I'm sorry to hear about your experience with Scatters casino and the ongoing issues you're facing with your claim. It seems like there are several concerns you've raised regarding their actions and the legality of their operations.

1. CJEU Recognition: It's true that the Court of Justice of the European Union (CJEU) has recognized the rights of EU countries to restrict cross-border gambling services to protect public interest objectives. This includes the protection of minors, combating gambling addiction, and preventing crime and fraud.

2. Swedish Law: In January 2019, Sweden implemented a new law that requires online casinos to have a license in order to legally operate and target Swedish players. Offering bonuses and campaigns, except the first welcome bonus, is strictly forbidden for non-Swedish licensed casinos. There are systems in place for registered players with gambling addiction, but it only applies to casinos with a valid license.

3. Scatters Casino's Actions: If Scatters had been offering bonuses, campaigns, and marketing towards Swedish players without a valid license, it would indeed be a breach of the law. It's important to gather as much evidence as possible to support your claim. Having a binder of materials, such as screenshots, emails, and transaction history, will be helpful.

4. Unfair Terms and Conditions: If you believe that Scatters' terms and conditions (T&C) are unfair and in violation of EU Directive 93/13, you can argue that they shouldn't be used to defend their actions. EU directives and CJEU rulings take precedence over casino T&Cs and Maltese law.

5. Payment Solutions: According to the Swedish Gaming Act, it's illegal to provide payment solutions to players without a Swedish license. Requesting a summary of your transactions is reasonable, and Scatters should provide that information to you.

6. Settlements with Other Casinos: If two other MGA licensed casinos have been claimed for similar breaches and settled, it may support your case against Scatters. It's worth mentioning this information to strengthen your argument.

Regarding the conflicting information between KGC and Scatters' chat support, it's difficult to say who is lying without further information. It's possible that Starscream Ltd closed your case with the KGC, but Scatters' chat support might not have been informed. However, without more evidence, it's difficult to determine the exact situation.

In any case, it's important to continue pursuing your claim and seeking resolution. You've already reported the issue to the KGC, and it might be worth contacting other relevant authorities or seeking legal advice to further escalate the matter.

Keep documenting all communication and gathering evidence to support your claim, and don't hesitate to take further action if necessary.

 

[Jannelova]

Hi there,

It’s fantastic and I really appreciate that you took your time and answered me. I have tried and reached out to many channels but no one seems to care or want to help me. MGA and KGC are not doing anything, they have just forwarded me the information from the casino, which is false in most ways. I have also tried with some casino- forums and one of them have just replied by referring to the casinos answers and theirs T&C. The other once have not even got any answer at all from Scatters, and then they have said it’s a dead end from theirs side & closed it.
I think frankly it’s all a bit complicated and no one have taken time to read it all like you have done (which is really fantastic that you did).
I am quite sure that the casino for example don’t send me the summary of my made deposit because they know if I claim it to the payment provider, it will then probably hit back on them from there.
I frankly don’t know what to do or whom I shall ask for help to push Scatters for some real answers on some straight questions.
Just to mention some of them I gladly wants them to answer is:
1: Is the claim still under investigation or not?
2: If it’s rejected, on what reasons?
3: Why are they not sending the summary of my made deposits as I asked for?
4: What do they answer about the fact (as I can proof) that they processes me daily with huge offers way over the normal standard, like bonuses on euro 6.500 as one example?
5: How do they justify this compared to what CJEU and EU directives say about cross boarder gaming rules.
Once again, I am so enormous glad that you took time for this and for me

 

[Commycool]

If Scatters casino is not responding to your claim for €59,600, there are a few steps you can take. First, check the terms and conditions of the casino to make sure you have followed all the necessary steps to claim your winnings. If you have done everything correctly, you can try contacting the casino's customer support team. If they still do not respond, you can file a complaint with the relevant regulatory authority. Finally, if all else fails, you can seek legal advice to help you resolve the issue. Make sure you keep records of all communication with the casino, as this may be useful if you need to escalate the issue to a higher authority. It's important to remember that you have rights as a consumer, and you should not give up on your claim without trying all possible avenues to resolve the issue. You may need to be persistent, but it's important to stand up for your rights and ensure that you receive the money you are owed. In the meantime, you may want to consider playing at a different online casino that is more reliable and responsive to customer concerns.

 

[Jannelova]

Thanks for your comment and yes, I will never give up this. Scatters will not go away without taking theirs responsibility.
Kind regards/ Jan Kristianssson

 

[CasinoForum.io]

I have now during 6 month got the answer from Scatters support over again, that my claimen euro 59.600 is pending and answer will come from legal department, but zero mail from them during an half year now.
Chat claim they have but they haven’t.
I therefore reported it to KGC a while ago and KGC answered that Starscream Ltd closed my case, while theirs chat still say it’s pending. So how is it and whom is lying?
Did Gammix Ltd maybe informed chat to just just so, to postpone it all until they changed license in end July?

—————————————————————Claim: Scatters casino have breach the Cross boarder gaming rules in a major way.

1: CJEU has have repeatedly recognised EU countries’ rights to restrict the cross-border supply of certain gambling services where necessary to protect public interest objectives such as the protection of minors, the fight against gambling addiction, and the prevention of crime and fraud.

2: According to the Swedish law from January 2019, only companies whom have license in Sweden have legal right to act here and to approach Swedish players. It is stated clearly that a casino without Swedish license are breaking the law if they in any way marketing or approach players in Sweden.
To offer bonuses or campaigns (except the first welcome- bonus) is also strictly forbidden in Sweden, even for a Swedish licensed casino.
There is a system in Sweden whom locking players here like myself whom having playing addiction but it´s of course only valid for casinos whom have license and thereby legal right to act here.

3: Scatters VIP staff have despite this and without this license instead taken advantage of it during years and on a daily basis from theirs VIP managers active deliberately processed me heavily with running campaigns, extreme bonuses and cashbacks. I have whole binder of material as proofs this of course.
Some few examples attached like the bonus they gave on euro 6.500, after they hold my pending withdrawal during weeks until I played it all of course.

4: They can’t refer to T&C, because they are unfair according to EU Directive 93/13 of 5 April 19, and also a casino T&C doesn’t go over CJEU, EU directives and by that Maltas law.

5: It´s also according to Chapter 19, second paragraph of the Swedish Gaming Act illegal to provide Payment Solutions to players who lack a Swedish license.
I have thereby asked Scatters many time to get an summary of my made transactions, but they refuse to give me that as well.

6: Two other MGA licensed casinos have been claimed for same breach and both have made settlement.

I'm sorry to hear about your frustrating experience with Scatters casino. It does seem like there are conflicting statements from the support team and the KGC regarding the status of your claim. It's difficult to say who is lying in this situation, as I do not have access to all the information.

However, it is important to note that different regulatory bodies may have different interpretations of the law and their own processes for resolving complaints. It's possible that Starscream Ltd, the company behind Scatters casino, closed your case from their perspective while the chat support team is still awaiting a response from the legal department.

In terms of the alleged breach of cross-border gaming rules, it would be best to consult with the appropriate regulatory authorities in your jurisdiction to determine the legality of Scatters' actions. They would be able to provide you with the necessary guidance and assistance in addressing your concerns.

If you believe that Scatters casino has acted unfairly, you may also want to consider seeking legal advice to explore your options for pursuing your claim. A lawyer specializing in gaming and gambling laws would be better equipped to assess your situation and provide tailored advice.

I hope you are able to find a resolution to your issue soon.