It might be frustrating and worrying for players to think that a casino is taking their bonus gains without good cause. Here are various solutions to this problem:
Take a look at the terms and conditions: Take the time to carefully read the bonus's terms and conditions. Pay particular attention to any prerequisites, constraints, and unique limitations that might apply to bonus winnings. Look for any provisions that would allow for the confiscation of winnings.
Message customer service: Contact the casino's customer service department to find out the details of why your bonus winnings were taken. Ask for a clear and thorough explanation of the particular rules or behaviours that you are accused of breaking. Request any supporting data or documentation for their choice.
Take a look at the terms and conditions: Take the time to carefully read the bonus's terms and conditions. Pay particular attention to any prerequisites, constraints, and unique limitations that might apply to bonus winnings. Look for any provisions that would allow for the confiscation of winnings.
Message customer service: Contact the casino's customer service department to find out the details of why your bonus winnings were taken. Ask for a clear and thorough explanation of the particular rules or behaviours that you are accused of breaking. Request any supporting data or documentation for their choice.